Healthcare
Payment should be the least stressful part of the visit
Healthcare collection happens at a counter, on a phone call, through an app and sometimes after discharge. The common requirement is that it works first time, because a failed payment at a hospital counter is a queue.
The problem
What breaks in healthcare
Multiple collection points
Reception, pharmacy, diagnostics and online each collect, and each needs to reconcile.
Variable amounts
Final billing often differs from the estimate, so fixed payment pages do not fit.
Cancellations and refunds
Appointments cancel, procedures get rescheduled, and refunds need to be quick.
Multi-branch reporting
Each location wants its own numbers while finance wants the consolidated view.
What we do
How this is handled
Static QR at every counter
A permanent code per counter, with collection attributed to that counter.
Dynamic QR and links for variable bills
Generate a code or link for the actual amount at the point of billing.
Per-branch virtual accounts
Branch-level attribution that still consolidates for finance.
Fast refunds to source
Cancelled appointments refunded to the original instrument with a trackable status.
Questions
Healthcare, answered
Can each branch see only its own collections?
Yes. Dashboard access is role-based and reporting can be scoped per branch, with a consolidated view for finance.
Do you support counter QR codes?
Yes — static QR for a fixed counter, or dynamic QR generated for the exact bill amount. Dynamic removes the "did they pay the right amount" check.
Are you compliant for handling patient payment data?
We hold PCI DSS and ISO/IEC 27001 and we tokenise card data. Patient clinical records are not something we receive or store — we handle the payment, not the medical record.
Other industries
The pattern repeats across categories. TrustPay handles the same problem in different shapes.
Tell us what you move, and we will quote it
Your volume, category, payment methods and settlement cycle. Four answers and you have a rate.